Your right to cancel
We conform in full to the Consumer Protection (Distance Selling) Regulations 2006.
These regulations provide the consumer with some protection when purchasing from on-line businesses. You have a "cooling off" period of seven days from when the goods are delivered to withdraw from the purchase. We regret that we cannot accept cancellations for 'special orders, foil-wrapped chocolates, or non-packaged sweets.
We aim to process orders within 12 hours of receipt (with exception of weekends when no orders are picked on Saturdays and Sundays) but we quite often process orders the same day. If you can contact us before your order is despatched you can avoid the need to return it to us, so contacting us as soon as possible would be advisable.
We communicate with our customers at every stage of the process of their order as follows:
|
Processing Stage |
Communication | |
|
1 |
Once order placed on-line |
Email* automatically sent to confirm details of the items ordered, our address and contact details, and delivery date confirmation. |
|
2 |
Order completed and despatched |
Email* automatically sent to confirm despatch method, which company used and tracking details with consignment number if appropriate. |
|
3 |
Order delivered |
Email* automatically sent to confirm |
Once the goods have been delivered you have seven days during which you have the option to return the goods to us for a full refund. Please complete a returns form which you can download at http://www.monsterparties.co.uk/returns Send the items back to the address on this form. We are not liable for return postal costs, please ensure any returned items are well packaged, we can not be held responsible for damaged or lost returns.
Please allow 2 working days from receipt of a return for us process a refund.
Once a refund is processed you will receive an email confirming this.
After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your address within 2 Working Days).
Do I have to pay for return postage?
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
Please note, the item is your responsibility until it reaches us.
This does not apply if the item is faulty or was supplied incorrectly.
Why have you not refunded the delivery charge?
Delivery charges are non refundable unless you have received a wrong or faulty item from us.
* This assumes that you have provided us with an email address. For your protection any email address you provide is used only for communicating information regarding your order, and for future marketing information from Monster Parties only. If you wish to opt out from receiving this marketing information please let us know.
