Returns

How can I return an item?
 
1. Print and complete the return form below and enclose it with your package.
 
Download Returns Form
 
2. Securely package them item(s) to be returned.
 
3. Return your package using a carrier of your choice.  We recommend that you use a carrier that provides tracking.
 
4. You may refuse your package when it arrives but you will be charged for the return cost which is made to us by that carrier.
 
Special Notes:
 
  • Shipping charges are not reimbursable unless the goods are faulty.
  • Return shipping charges for parcels that are refused will be deducted from your refund.
  • All returns will be credited using the original form of payment.
  • If you are receiving a credit card refund, please allow up to 5 working days for your credit to appear.
  • We cannot accept returns for 'special orders', foil-wrapped chocolates, or non-packaged sweets.
  • We cannot accept opened or used merchandise.
 
Send returns to:
 
Monster Parties Limited
Returns Department
Unit 11, 55 Progress Road
Leigh-on-Sea
SS9 5PR

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Testimonials

"Thanks so much my order arrived on Thursday (the day
after I placed my order) so fantastic service on
standard delivery. When I phoned to enquire if I was
too late to place an order on Wed for a Saturday
birthday party, your consultant was really helpful and
assured me you would have it all in hand, so thank you
for making my very unorganised week much smoother.

By the way the 'Dr Who 2' party bags are excellent for
9 year olds who I had been having a nightmare to find
things for that weren't too young.
They were a big hit.
Thanks again"

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